The NatWest banking app is down, with hundreds of customers reportedly locked out of their accounts.
Reports of log-in failures have flooded the website Down Detector since 8am, with 961 customers claiming an outage so far.
Disgruntled customers have taken to social media platform X, with one stating: “What’s wrong with app… can’t even get onto log in page.”
Another said: “Hi, NatWest app is down again. This is happening too frequently.”
This comes even though the bank’s service status page indicates that everything should be operating normally.
NatWest warned of planned routine maintenance work on both its mobile app and online banking, however, it stated those services would only be unavailable between 2am and 6am on November 10.
According to Down Detector, 53% of customers have reported problems with mobile login, while 33% have reported issues with mobile banking.
So far, 15% have reported problems with the online banking service.
Those reporting issues with the mobile banking app have been presented with an error message stating: “We’re sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves.”
It advises people to “please close the app and try again”, before listing off various reasons for the error, such as a WiFi connection and not having an up-to-date app.
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